FAQs

1) Do you offer WorldWide shipping?

Yes, we certainly do! Once you have selected your desired destination for your product, it will automatically calculate shipping for you.

2) Do you offer refunds if I change my mind?

Yes, we offer refunds within 30 days from purchase date.  Please ensure that you read through the product description as thoroughly as possible. 

This Is Heaven will provide accurate information about the product, along with photographs, to help you with your purchases.

This Is Heaven is happy exchange products if received faulty or at an undesirable state. 

If unhappy about the product, please contact This Is Heaven as soon as possible and we will happy to work with you.

3) What type of payment do you accept?

We accept PayPal and Credit Card payments through our provider, Stripe.

4) It has been 10 days and I have not received my item.

From the time of purchase, This Is Heaven will process your order within 2 working days, and have it delivered your shipping address.

A notification email will be send out to you to confirm once the item has been lodged for shipping.

This Is Heaven uses Australia Post services to assist with the shipping of its product. 

In case of a delay or loss of shipment, we will endeavour to work with you as swiftly as possible so that you may receive your order.

5) Item that I want is showing as Sold Out, will you restock again?

Once items are sold out, they are unlikely to be remade again as This Is Heaven aims to maintain exclusivity on its products. 

As we are a small streetwear brand, our pieces range from 30-40 pieces per design/colour.

6) Do you offer discounts on multiple purchases?

Keep updated on our Instagram and Facebook pages for future deals. 

7) What will you do with my details (e.g. Address, Name, Contact Details)

This Is Heaven will not share you details to any third party sources or use them for any marketing material. This Is Heaven respects every customers personal information and will ensure that information is kept secured and private.